Whether you are a sole trader, worker, labour-hire provider, host, principal contractor, CEO or consultant, start with the question you actually have. The answers below explain the ONE product model in plain language.
Jump straight to the part of ONE that matters to you.
Start here if you are trying to understand what ONE actually is.
WHS Apps ONE is an intelligent Work Assurance platform. It starts with the work people are going to do and connects the task, people, workplace, controls, documents, permits, inductions, checks, evidence and authorised decisions that apply.
No. A SWMS can be one output where the applicable trigger requires it. ONE is designed around the whole task lifecycle, including worker information, training, pre-starts, permits, inductions, inspections, reporting, Work Clearance and close-out.
That is exactly what ONE is intended to reduce. The user starts with the task. ONE uses the known context and controlled requirements to guide the applicable pathway and ask only the missing questions.
No. ONE is intended to adapt its terminology and pathways to the industry, jurisdiction, workplace and task. Construction is one use case; transport, labour hire, manufacturing, facilities, waste, mining and other industries can use different terminology or requirements.
No. ONE can assist, explain, connect evidence and surface gaps. Competent and authorised people still perform the reviews, verifications and decisions required by their role.
Yes. Team, Business, Pro and Enterprise are intended to support bulk roster onboarding. ONE can validate the file, match existing identities, flag possible duplicates, group supplying organisations and prepare proposed relationships and costs for review. Uploading the roster must not automatically create a charge.
ONE treats GPS/device location as a suggestion, not an assumption. The authorised person can choose current, recent or favourite locations, search for the workplace or enter it manually. A new confirmed address can create the minimum Work Location needed for planning and be enriched later.
Open your ONE access link on iPhone or Android and sign in. ONE also works on tablets and computers. Add ONE to your phone home screen for easy access; an App Store or Google Play download is not required.
Yes. The website and ONE are planned around the same login, Work Profile, Organisation relationships and subscription records. Your permissions still determine what you can see and do.
For sole traders, owner-operators and one-person businesses.
Yes. ONE Solo is the current one-person organisation plan. It gives your business its own ONE home rather than treating you only as an external worker inside somebody else's system.
You keep one business/person identity in your ONE home. Each workplace or task can then apply its own site induction, permit, access, hazards, customer rules and Work Clearance requirements. ONE should reuse what remains current and ask what is different at each job.
Not if the information is still current and reusable for that context. ONE is designed to reuse controlled facts and only ask again when something is missing, changed, expired or specific to the new workplace.
The current standard Solo plan is for 1 person total. That same person can also hold management / authorised permissions in their own ONE organisation, and the plan includes 500 shared ONE AI credits per 30-day recurring cycle plus the core ONE capabilities. The management permission is not a second person.
If your one-person business grows, the buyer-facing estimator moves to a suitable organisation plan rather than presenting ONE Solo as a multi-person plan. It can then compare approved capacity add-ons with the next standard plan to show a lower-cost suitable option.
No. The same person should keep one portable ONE identity/login. An organisation can authorise and activate a Connected Worker relationship for its controlled work without creating another account. The A$20 Connected Worker fee is for that active person–organisation relationship, not for an identity, payroll status or each workplace. Billing Sponsor is handled separately. If payment fails, only the sponsored relationships affected should be restricted where technically possible.
No. ONE Solo is designed around one person, one login and one dashboard. ONE presents the next action according to the authority being exercised and records worker and authorised events separately underneath.
Questions from people doing and coordinating the work.
No. A worker does not need to buy a second identity or login. Someone with ONE Solo can keep that subscription for their own work and use the same ONE identity in an authorised Connected Worker relationship with another organisation. Each organisation pays only for the digital relationship it activates and controls.
Only the released, practical information and actions relevant to their work: task steps, key hazards and controls, inductions, permits, pre-starts, training, stop-work conditions, reporting and post-task actions.
That records that the worker has reviewed the task information and begins the readiness sequence. It is not the physical work-start time. ONE then takes the worker into the required pre-start and Work Clearance pathway.
Only after the applicable readiness requirements are resolved and the worker receives the Start Work action. Pressing Start Work records the actual commencement time.
Yes. Report Hazard, Ask a Question and Stop Work are designed to remain connected to the active task so the issue, notification, response and effect on Work Clearance stay in the ONE record.
Work Clearance is intended to be dynamic. A permit expiry, licence issue, failed control, new hazard or material change can move affected work to review / hold. ONE keeps the reason visible and the work resumes only after the required response and re-clearance are complete.
For projects, transport networks, independent businesses / operators, contractors and suppliers.
No. It can also support transport companies with owner-drivers, host workplaces, labour-hire arrangements, facilities, suppliers and other networks where separate businesses work around the same operation.
No. ONE preserves each business as a separate legal and evidence owner. The host receives the authorised status or evidence needed for the work and coordination.
Yes. A contractor can maintain its own organisation, people and evidence and connect into customer or host work through authorised Network relationships.
Yes. The ONE design prefers sharing the required current status and reason where that is enough, while allowing controlled document/evidence access when it is genuinely needed.
Each owner-driver business can retain its own people, vehicle, insurance and evidence records while the transport company receives the agreed Network Assurance view for the work being performed under its banner.
No. A principal contractor can receive the released controlled output and the relevant site-assurance information needed for coordination, while the contractor retains its internal organisational review, acceptance and release authority unless broader access is expressly granted.
Questions about the provider, host, worker and records.
ONE should not impose a blanket either/or answer. The legal duties depend on the applicable jurisdiction and real arrangement and can overlap. Commercially, the provider, host, both, or another authorised ONE home can participate. ONE keeps each relationship and source of authority distinct.
The provider remains the source/owner of provider-controlled worker and assignment information. The host remains the source/owner of host workplace, task, site induction, permit and local-control records it creates or controls. ONE links the relationship without silently transferring ownership.
Not simply because it is the host. The product model allows the host to view and comment on what is needed for coordination but not silently edit, approve or accept another employer's controlled records on its behalf.
That depends on how the person uses ONE. The host can activate a Connected Worker relationship, use short-term Safety Access, nominate a Billing Sponsor, or use the external/PDF pathway. An existing identity is not itself a free host relationship.
No. Induction, training completion, competency and task authorisation are separate concepts. ONE is designed to keep them separate and show what is still required.
The person/provider information can remain current. The new host relationship creates the new workplace/task context and ONE asks only for the missing or changed requirements.
Future access can be closed while historical evidence remains retained in the appropriate organisation and task histories according to controlled retention and access rules.
ONE can send the authorised ABC Labour Hire contact one sponsorship request showing the host, selected workers and access type. ABC can approve all, choose workers or decline. Sending the request alone must not activate a charge. If declined, Harbourfield can sponsor the access or choose Safety Access / the External Safety Pack pathway where suitable.
The documents-only Safety Pack can be used by ABC to brief its people and ONE can record delivery to the organisation, but that is not automatic proof each individual worker completed the applicable readiness steps. If individual digital acknowledgement or induction / permit / toolbox / pre-start evidence is required, use Safety Access or a Connected Worker relationship.
How the readiness pieces connect.
ONE can identify permit triggers and prepare the applicable permit workflow from the task context, but issue, verification, sign-on, suspension and close-out remain controlled authorised actions.
Open ONE through a workplace QR code, pre-arrival link, assignment or user-confirmed workplace. ONE can identify a missing or expired induction and show the relevant pathway. The initial launch does not rely on automatic background location prompts.
No. Location does not complete an induction, prove attendance or sign somebody onto a permit. At initial launch, the person opens the workplace or task and completes the required steps; continuous background tracking is not a launch feature.
It brings the configured current prerequisites together so the appropriate authorised person can see what appears ready, what needs review and what should stop release.
The worker can record Work Complete, which starts the close-out sequence. Post-task checks, permit closure, defects, incidents, handover and any required supervisor verification still need to be resolved before the task is finally closed.
Who keeps what and what can be shared.
No. ONE connects controlled records while preserving organisation ownership, role permissions and purpose-limited sharing.
It is the concept of a controlled person identity that can present authorised current status across ONE relationships. It is not a universal compliance passport and it does not remove workplace-specific requirements.
Where authorised, the same person identity can be connected to a new relationship and share the relevant current information or status. The new organisation can still require its own induction, task, permit or verification.
Yes. Tender Assurance is intended to assemble the requested current business, insurance, people, plant and safety evidence into a controlled indexed pack or authorised live status instead of sending a pile of unrelated attachments.
That is a core ONE objective: preserve the task version, people, evidence, actions, timing, changes and authorised decisions so the safety story can be reconstructed without relying on memory.
Yes. One Person/User can hold multiple authorised organisation and workplace relationships. Another organisation does not automatically see unrelated work simply because the same person identity is used.
Use the same buyer-first logic as the Pricing page: count your own people once, then add any external digital access your organisation expects to pay for. ONE terminology, permissions and Billing Sponsor choices stay underneath.
Start with ordinary language. If the person is part of, or principally managed through, your own workforce, count them in our own team — ONE maps that to Worker. If they are outside your own workforce and you actively manage ongoing work involving them, count them as an ongoing external person — ONE maps that to Connected Worker. If they only need limited digital participation for a few days, use short-term external person — ONE maps that to Safety Access. If they only need released controlled safety information, use the External Safety Pack pathway.
No. Management / authorised access is a permission layer, not another person type. The same person can be part of your own team and also need management, administration, review or authorised permissions.
No. That is a Billing Sponsor choice. First identify the person's relationship and access. Then decide which approved organisation pays. Changing the payer does not change the person's identity, employer, record ownership, WHS duties or permissions.
The current standard pricing authority lists ONE Solo at A$69 per 30-day recurring cycle + GST or A$690 per year + GST. The annual option remains a separate approved billing choice.
A Worker is a person who is part of, or principally managed through, the organisation's own workforce in ONE. This is different from a Connected Worker, who is external to that organisation's own workforce but is connected because the organisation needs to actively manage work involving them.
No. An external contractor should not be forced into the organisation's Worker category merely because they need safety information. ONE can use a Connected Worker relationship for ongoing external work management, ONE Safety Access for short-duration participation, or an External/PDF Safety Pack where no paid digital connection is activated.
Yes, when your organisation expects to pay them. Keep external people out of your own organisation headcount, then add the ongoing or short-term external digital access you expect to pay for in the same Pricing estimator. The result shows one combined estimated total. If another approved organisation will pay, leave those people out of your paid external count and record the Billing Sponsor before activation.
Yes. The estimator can compare approved capacity add-ons with the next standard plan and show the lower-cost suitable option. For clarity, it does not recommend ONE Solo for a multi-person organisation.
Yes. ONE pricing is intended to support movement as the organisation changes, with Fair-Fit checking whether adding, upgrading or later downgrading is the better-value position.
A Worker is part of, or principally managed through, your organisation's own workforce in ONE. A Connected Worker is an external person with a ONE identity whom another organisation needs to actively manage work with. A Connected Worker does not need to be a ONE Solo subscriber.
It pays for that organisation's active relationship and work-management access with the external person through ONE for the applicable 30-day billing cycle. It is per active person + organisation connection, not per workplace.
Yes, where the Billing Sponsor pathway is approved. The host, labour-hire provider, contractor or another approved connected organisation may sponsor a charge. Paying does not transfer record ownership, WHS duties or permissions.
ONE Safety Access is the short-duration option at A$5 per active worker/day + GST. For the same person + organisation in the applicable 30-day window, Fair-Fit caps the daily total at A$20.
ONE should not continue charging daily access above the A$20 Connected Worker amount for that same person/organisation/window. The production entitlement/conversion state must match the implemented billing rules.
Released controlled information can still be sent through an External/PDF Safety Pack. Delivery proves transmission; it does not by itself prove that every worker received, understood or completed every Ready to Start Work requirement.
Yes. ONE is designed for one Person/User identity and one login with multiple authorised organisation/workplace relationships. The active Organisation + Workplace + Task context remains separate and visible.
Bulk people upload is intended for Team, Business, Pro, Enterprise and relevant trials — not ONE Solo. ONE validates, matches existing identities, flags duplicates and prepares proposed relationships/costs for review. Uploading never automatically creates a charge.
The 30-Day Free Trial lets an eligible organisation experience up to two complete controlled task pathways, up to five people, up to three workplaces and up to two external digital experiences. It includes 100 shared ONE AI credits. No payment card is required to start, there is no automatic conversion, and the trial pauses at day 30 unless the organisation actively selects a paid plan and accepts the applicable paid terms.
They are shared by the organisation. For example, ONE Team has a 1,000-credit organisation pool; authorised ONE AI users draw from that same pool rather than receiving locked personal buckets. Ordinary worker activity does not need its own AI allowance.
ONE AI credits are intended for AI-intensive work such as generating a new connected task package, major AI-assisted revision and advanced analysis or research. Viewing released information, pre/post checks, toolbox sign-on, evidence upload, normal hazard/incident entry and assigned training are ordinary ONE activity and are not intended to consume the shared AI allowance.
Released safety records and ordinary operational safety workflows must remain available. Additional AI capacity is intended to be available separately from workforce size; final public capacity-pack prices will be confirmed before paid activation and uncontrolled overage should not turn on automatically.
Initial plan selection and Stripe subscription/payment will start through the WHS Apps ONE website. You will then continue into ONE. The current registration form records interest and does not take payment.
An authorised customer will be able to manage permitted subscription matters from within ONE, including adding people or changing a subscription where the approved rules allow. The published pricing and applicable terms continue to govern those choices.
What ONE should and should not claim.
No. AI can help draft, compare, explain and identify gaps. ONE assembles the readiness picture. Authorised people make the consequential decisions.
No. ONE is a software and assurance platform. It does not transfer workplace duties from the organisations or people who hold them.
ONE is designed to use controlled jurisdiction, industry and workplace context and to preserve Unknown or Review Required when it does not have enough reliable information. It should not invent a legal requirement or silently guess.
No. ONE is designed to improve the quality, connection and traceability of work-assurance processes, not to provide a blanket guarantee of compliance or safety outcomes.
ONE does not claim a complete legal database for every jurisdiction. It is designed to use controlled sources, retain source and citation history, and stop or require review when important information cannot be safely confirmed.
No. The eight task outputs are prepared downstream of the controlled task, confirmed facts and source/requirement process. They are not the source of legal authority. Authorised people remain responsible for consequential decisions.
For advisers who want to use ONE with clients.
Yes, within customer-authorised scope. The client controls what the consultant can see, review or support and can limit or end that access.
Yes. Gap Check, implementation, task-library work, Network setup, assurance reviews, training and managed support can form repeatable consulting services.
The ONE for Consultants page explains the current proposed partner pathways. Any commission, referral or revenue-share terms are subject to the final applicable consultant agreement and disclosures.
ONE's website should solve routine questions itself so WHS Apps ONE staff can focus on building and improving the platform.
Yes. Use the See ONE in Action page to click through worker, ONE Solo, labour-hire and Network scenarios. It is designed to give you the product story without a meeting or form.
Ask ONE is the website help guide. It searches the approved public website knowledge and points you to the relevant answer or page. The production architecture can later add governed AI retrieval over approved public content without exposing operational safety records.
Use Register Interest when you want to participate in ONE — for example ONE Solo, an organisation, Network Assurance, a Design Partner pathway, ONE Consultants or a complex enterprise rollout. Product questions should normally be answered before you reach the form.
Only when the matter genuinely needs a person, such as privacy or data-rights requests, accessibility assistance, a security concern, legal/corporate correspondence or an unusual enterprise or partnership issue that the published information cannot resolve.
Automatic background entry/exit detection and continuous background tracking are not initial launch features. Use a workplace QR code, access link, assignment or user-confirmed workplace to open the relevant pathway in ONE.
Describe the situation. Ask ONE searches the expanded approved website knowledge and takes you to the complete source page.
Organisation plans use published capacity prices. At this Coming Soon stage, registration saves your interest and plan preference only; it does not take payment, create a subscription or trigger personal contact unless you ask for help.
Choose the published capacity range that fits your internal people, then register your interest. ONE keeps the selected capacity and contact details together and sends automatic launch information. No payment is taken at registration.
Annual prepay saves 15% compared with twelve standard 30-day periods. If a Founding benefit is also available, ONE applies the better published rate automatically; the savings do not stack.
Digital external access is A$20 plus GST per active 30-day period, or A$5 plus GST per active day capped at A$20 in the same period. A released Safety Pack by PDF or email has no digital-access fee.
Credits are shared across authorised AI users and reset every 30 days without rollover. ONE notifies at 80% and 100%. There are no automatic overage charges or paid AI top-ups at launch; only new AI requests pause until the next period.
SAFETY INTELLIGENCE LIBRARY
ONE is designed to help customers use existing safety material in context, while keeping source information, authority and controlled decisions clear.
Yes. The Safety Intelligence Library is being designed so you can progressively bring existing SWMS, procedures, client requirements and other relevant safety information into ONE rather than rebuild everything from scratch.
No. ONE can help identify, organise, compare and bring information forward for review. An uploaded document is not automatically current, approved or treated as legislation.
ONE is being designed to help identify newer revisions and possible impacts for review. It should not silently change released work or take an authorised decision on a person’s behalf.
These answers describe the Coming Soon pricing and registration position.
One ONE AI credit is used when an AI request completes and returns a result. Each plan includes a shared organisation allowance. Credits reset every 30 days, do not roll over, and there are no automatic AI overages or automatic top-ups at launch.
Eligible customers who register by 25 October 2026 and activate on a paid plan by 26 January 2027 receive 20% off their selected published plan for the first 12 months after paid activation, including ONE Solo. The Founding rate replaces the normal annual-prepay saving and does not stack with other discounts.
No. Registration saves your contact details and, if selected, plan preference so we can send automatic launch information. No payment is taken and no subscription is created. A person contacts you only if you ask for help.
Authorised customers can bring supported safety and work documents and task evidence into ONE and associate them with an organisation, workplace or task. ONE may help find relevant information or prepare a draft recommendation for human review. Detailed formats and limits will be published only once confirmed against the released, tested capability.
No. Uploaded material remains source material. It is not automatic legal advice, current authority, approval or permission to start work. Authorised people review and decide.