The website and its public tools.
This includes website content, interactive calculators, the Gap Check, Ask ONE, forms, links and other material made available to public visitors.
WEBSITE TERMS
Clear terms for exploring ONE.
These terms explain how you may use the WHS Apps ONE public website, its information and its interactive tools. They do not replace the agreement that applies if your organisation later becomes a customer.
PLAIN-LANGUAGE TERMSUse the website confidently, with clear boundaries.
Last updated 14 September 2026.
IN PLAIN ENGLISH
This page covers the public website. A customer agreement covers the platform.
You can browse the website, read its content and use its public tools. If you later purchase, trial or use ONE, the applicable customer agreement, order details and product notices set the commercial and operational terms.
Your future customer workspace.
A website visit does not create an account, subscription, workplace relationship, Work Clearance, authorisation or controlled operational record.
Only through the applicable agreement.
Any purchase, trial or implementation starts only when the relevant terms, scope, price and acceptance process are presented and agreed.
USING WEBSITE INFORMATION
Use the website as general information, then apply your own judgement to real work.
WHS, legal and operational requirements vary by work, people, location and jurisdiction. Website material helps explain ONE; it is not legal advice, professional advice or a substitute for a competent assessment of the actual work.
General guidance only
Website examples, checklists and explanations are intended to inform. They should not be treated as instructions for a particular task, workplace or legal obligation.
Interactive tools
Tool results are illustrative inputs for a conversation. They are not a quote, forecast, recommendation, certification, safety approval or assurance that a particular outcome will occur.
Authorised decisions remain yours
The people and organisations responsible for the work must make the required decisions, checks and approvals. Website information does not transfer those responsibilities.
ACCEPTABLE USE
Please use the website lawfully and respectfully.
You must not interfere with the website, attempt to access systems or information without authorisation, introduce malicious code, impersonate another person, misuse forms, or use content in a way that infringes another person’s rights.
Keep forms relevant
Use public forms for genuine enquiries. Do not include sensitive worker, health, incident or operational safety information unless we have specifically asked for it through a suitable channel.
Respect the website
Do not disrupt, probe, scrape at scale, reverse engineer, bypass security controls or use automated means that affect the website’s availability or integrity.
Use content appropriately
You may view and share website material for legitimate internal evaluation. You must not reproduce, adapt or commercially exploit it except where permitted by law or agreed in writing.
CONTENT, LINKS AND AVAILABILITY
We work to keep the website helpful and current, but information can change.
We may update, correct, remove or add website content and features over time. Links to third-party websites are provided for convenience; their content, availability and privacy practices are their own.
Our content
WHS Apps ONE and its licensors retain rights in the website, including its branding, designs, software, text, graphics and other material, unless stated otherwise.
Third-party links
Opening a third-party link is your choice. Review that provider’s terms and privacy information before relying on its content or providing information.
Availability
We aim to keep the website available and accurate, but do not promise it will always be uninterrupted, error-free or suitable for every purpose.
BUYER GUIDE
What happens as you move from exploring ONE to using it.
Each stage has a different purpose. Seeing a product page or speaking with us helps you evaluate ONE; an operational relationship begins only through the agreed customer process.
Review public information.
Use the website, Ask ONE and interactive tools to understand the intended approach. Their outputs are general information, not a binding offer or operational instruction.
Tell us what you need.
An enquiry lets us respond to your questions and understand the relevant context. It does not activate a trial, create a workspace or commit either party to a purchase.
Review the proposed arrangement.
Before acceptance, review the agreed scope, customer terms, pricing, billing, support, implementation responsibilities and data arrangements that apply to your organisation.
Set up controlled access.
Authorised customer representatives configure the workspace, users and relevant relationships. People only receive access that has been set up for their role and purpose.
WHAT TO REVIEW BEFORE ACCEPTING
A clear proposal should give your organisation the information needed to decide.
Commercial and product terms must match the actual service being offered. If a point matters to your organisation, ask for it to be addressed in the proposed customer documents before you accept.
Service and implementation
Confirm what is included, the implementation approach, customer responsibilities, support channels, training and any dependencies or exclusions.
Price and billing
Confirm the price, applicable taxes, payment timing, renewal, any trial conversion, cancellation process and the treatment of changes to your selected service.
Data and access
Confirm the privacy, security, data-handling, retention and authorised-access arrangements that apply to your organisation’s use of ONE.
BUYING OR USING ONE
Before you commit, you should be able to see the commercial terms that apply.
If WHS Apps ONE offers a trial, subscription or implementation service, the relevant customer agreement and order details should clearly state the scope, fees, taxes, billing timing, renewal, cancellation, support and any applicable data arrangements before you accept them.
No hidden purchase in a form
Submitting an enquiry or registering interest does not create a payment obligation, paid subscription or requirement for a person to contact you. We send automatic launch information, and a person contacts you only if you ask for help. Starting the 30-Day Free Trial also does not create a payment obligation. The trial includes 100 shared ONE AI credits. No payment card is required to start, there is no automatic conversion, and the trial pauses at day 30 unless the organisation actively selects a paid plan and accepts the applicable paid terms.
Consumer rights remain
Nothing in these website terms is intended to exclude rights that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.
Ask before accepting
Ask us if you need clarification about a proposed trial, subscription or implementation arrangement before you accept its customer terms.
PAID SERVICES — IN PLAIN ENGLISH
Clear billing before a paid service starts.
Paid ONE services are charged in Australian dollars, plus GST where applicable. Standard subscriptions renew every 30 days unless an order or applicable annual term states otherwise. ONE shows the selected service, price and billing responsibility before activation.
Changes need approval
Adding people, external digital access, a new Billing Sponsor, or changing a service requires authorised approval after the applicable price is shown. The change applies from the next available billing period or activation point unless agreed otherwise in writing.
Cancellation is straightforward
An organisation owner or authorised billing contact may cancel through the account billing area or by writing to admin@whsapps.com. Cancellation stops the next renewal and takes effect at the end of the current paid period.
Records remain protected
Cancellation does not erase safety records. Appropriate read-only access and retention arrangements apply after the paid period, subject to the applicable customer agreement and legal requirements.
PAYMENT, REFUNDS AND REACTIVATION
We make payment issues visible before access is restricted.
If a payment fails, WHS Apps ONE sends a reminder and a final notice. The account remains operational for a 14-day grace period while the billing contact can update payment details or contact us about an issue.
After the grace period
An overdue account moves to read-only. Existing records and evidence remain available, but new task activation, paid external access and new AI usage are paused until the account is resolved.
Refunds and billing errors
There is no pro-rata refund for an active paid period simply because a customer changes their mind or cancels early. WHS Apps ONE promptly investigates billing errors or duplicate charges and provides a refund or account credit where appropriate, subject to applicable law.
Restore access
Normal access is restored promptly once the overdue amount is paid or WHS Apps ONE agrees a payment arrangement. A Billing Sponsor payment issue is intended to affect only the relationships that sponsor pays for, where technically possible.
To query an invoice or raise a billing dispute before suspension, contact admin@whsapps.com with the invoice details.
CONNECTED WORKER CHARGING
ONE identity, separate organisation relationships.
A Connected Worker charge is for the active digital relationship between one person and one organisation. It is not a charge for another ONE account, identity or workplace.
One portable identity
A person keeps one ONE identity. A self-employed person can keep their own ONE Solo subscription and also participate in a customer, contractor or principal contractor’s ONE organisation.
One charge for that organisation
When an organisation authorises and activates digital Connected Worker access, the A$20 plus GST fee applies to that active person–organisation relationship for the 30-day billing period, across that organisation’s workplaces.
Access, not payroll
Paying a person as an employee, contractor or labour-hire worker does not itself create a Connected Worker fee. PDF or email-only safety information also has no digital-access fee.
BILLING SPONSOR AND PAYER RULES
Paying for access does not change who owns the work or records.
A Billing Sponsor is the organisation that agrees to pay for a specific approved Connected Worker or Safety Access relationship. It can be the host, employer, labour-hire provider, contractor or another approved connected organisation.
Approval comes first
ONE must show the selected people, access and applicable price to the sponsor’s authorised billing contact. A sponsorship request, invitation or roster upload does not itself activate a charge.
Billing stays separate
The Billing Sponsor receives the applicable invoice and billing record. Paying does not grant access to another organisation’s records, extra operational permissions or control of workplace safety decisions.
Changes are forward-looking
A sponsor can approve, decline or end a relationship through an authorised billing contact. Changes apply from the next available billing period or activation point; ONE does not create retrospective charges. If sponsorship ends, the relevant access is reviewed before the next period.
CHANGES, GOVERNING LAW AND CONTACT
These terms are provided by Workplace Health and Safety Pty Ltd.
Workplace Health and Safety Pty Ltd (ABN 25 119 108 379), trading as WHS Apps ONE, operates in Queensland, Australia. These terms are governed by the laws of Queensland and applicable Commonwealth laws. The current version is available on this page; we may update it when the website or applicable requirements change.
ONE AI CREDITS
Included allowance, clear limits and no automatic overage.
Each published plan includes its stated shared ONE AI credit allowance for each 30-day billing period.
When a credit is used
A shared ONE AI credit is used when ONE AI completes a request and gives you an answer or draft. Unused credits expire at the end of the relevant 30-day billing period and do not roll over.
Usage notices
ONE is intended to notify the organisation at 80% and 100% of its shared allowance. The organisation remains responsible for managing access to its shared AI pool.
No automatic overage
There are no automatic overage charges or paid AI top-ups at launch. When the allowance is exhausted, only new AI requests pause until the next billing period; core safety work and existing records remain available.